Refund & Cancellation Policy
Last Updated: August 22, 2026

At MADTRO, we sell digital products that are delivered electronically. Because digital products can be accessed or downloaded immediately after purchase, all sales are generally final and non-refundable, except in the circumstances described below.

1. Digital Products
Once a digital product has been purchased and access to the product or download has been provided, we generally do not offer refunds, exchanges, or cancellations.

This is because digital products cannot be physically returned once they have been delivered or accessed.

2. Eligible Refund Situations
We may consider a refund in the following situations:

You were charged more than once for the same product due to a technical error.
You purchased the same product more than once by mistake.
The purchased file is corrupted or cannot be accessed, and we are unable to provide a working replacement.
You received a product that is substantially different from the product description.
A technical issue on our side prevents you from receiving the product and we are unable to resolve the issue.
Refund requests are reviewed on a case-by-case basis.

3. Download or Access Problems
If you purchased a digital product but cannot download or access it, please contact us before requesting a refund.

We will first try to resolve the issue by providing a new download link, replacement file, or other reasonable solution.

4. Accidental Purchases
If you accidentally purchased the same digital product multiple times, please contact us as soon as possible with your order details.

Duplicate purchases may be eligible for a refund at our discretion, provided the circumstances can be verified.

5. Refund Request Period
Refund requests should generally be submitted within 7 days of purchase.

Requests submitted after this period may not be eligible for a refund unless required by applicable law.

6. How to Request a Refund
To request a refund, contact us at:

Email: support@madtro.com

Please include:

Your full name
Order number
Email address used for the purchase
Name of the purchased product
Reason for the refund request
Any relevant screenshots or information
We will review your request and respond as soon as reasonably possible.

7. Refund Processing
If your refund is approved, the refund will generally be issued to the original payment method.

The time required for the refunded amount to appear in your account may depend on your bank or payment provider.

8. Non-Refundable Situations
Refunds generally will not be provided when:

You have changed your mind after purchasing the product.
You purchased the product but no longer want it.
You purchased the wrong product after reviewing its description.
You were unable to use the product because your device or software does not support it, where the requirements were clearly stated before purchase.
You have already downloaded or accessed the product and the product is functioning as described.
You purchased a product from another person or unauthorized seller.
9. Changes to This Policy
We reserve the right to update this Refund & Cancellation Policy from time to time.

Any changes will be posted on this page with an updated “Last Updated” date.

10. Contact Us
If you have any questions regarding this policy or need assistance with a purchase, please contact us:

Business Name: MADTRO
Email: support@madtro.com
Website: https://madtro.com/
Country: India

We are always happy to help resolve genuine issues with your digital purchase.



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Last Updated: August 22, 2026

At MADTRO, accessible from https://madtro.com/, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or purchase our products.

1. Information We Collect
When you use our website, we may collect the following information:

Name
Email address
Billing and shipping information, where applicable
Phone number, if provided
Payment and transaction information
Information about products you purchase
Website usage and browsing information
IP address and device/browser information
Any information you voluntarily provide through contact forms or customer support
We do not intentionally collect sensitive personal information unless it is necessary for providing our services and permitted by applicable law.

2. How We Use Your Information
We may use the information we collect to:

Process and fulfill your orders
Provide access to purchased digital products
Send order confirmations and important service-related emails
Respond to customer support requests
Improve our website, products, and services
Prevent fraud and unauthorized transactions
Maintain website security
Understand website usage and improve user experience
Send promotional or marketing communications where permitted by law
You may unsubscribe from promotional emails at any time by using the unsubscribe option included in the email or by contacting us.

3. Payment Information
Payments made through our website may be processed by third-party payment providers.

We generally do not store your complete credit card, debit card, or other payment credentials on our own servers. Payment information is handled by the applicable payment processor according to its own privacy policy and security practices.

4. Digital Products
If you purchase a digital product from us, we may collect information necessary to provide you with access to the purchased product.

This may include your name, email address, order details, and download or access information.

Digital products may be delivered through our website, email, cloud storage, or third-party digital delivery services.

5. Cookies
Our website may use cookies and similar technologies to improve functionality, remember preferences, analyze website traffic, and provide a better user experience.

Cookies may also be used by third-party services such as analytics, advertising, payment, or website functionality providers.

You can usually control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of the website.

6. Third-Party Services
We may use third-party services to operate and improve our website, process payments, analyze traffic, provide customer support, deliver digital products, or perform other necessary business functions.

These third parties may have access to certain information only when necessary to provide their services and are generally subject to their own privacy policies.

We are not responsible for the privacy practices of third-party websites or services.

7. Analytics and Advertising
We may use analytics and advertising services to understand how visitors interact with our website and to improve our marketing.

These services may collect information such as IP address, browser type, device information, pages visited, and general usage information.

Where applicable, advertising providers may use cookies or similar technologies to display relevant advertisements.

8. How We Protect Your Information
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission or storage over the internet can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security of your information.

9. Information Sharing
We do not sell or rent your personal information.

We may share information with trusted service providers when necessary to:

Process payments
Deliver products
Operate and maintain our website
Provide customer support
Analyze website performance
Prevent fraud or security issues
Comply with legal obligations
We may also disclose information when required by law, legal process, or governmental authorities.

10. Data Retention
We retain personal information only for as long as reasonably necessary to provide our services, maintain transaction records, comply with legal obligations, resolve disputes, and enforce our agreements.

When information is no longer required, we may securely delete or anonymize it.

11. Your Privacy Rights
Depending on your location and applicable laws, you may have certain rights regarding your personal information, including the right to:

Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of certain personal information
Withdraw consent where processing is based on consent
Opt out of certain marketing communications
Request information about how your personal data is processed
To exercise any applicable privacy rights, contact us using the information provided below.

12. Children’s Privacy
Our website is not intentionally directed toward children under the applicable age of consent.

We do not knowingly collect personal information from children without appropriate parental or guardian consent. If you believe that a child has provided us with personal information, please contact us so that we can take appropriate action.

13. External Links
Our website may contain links to third-party websites, services, or platforms.

We are not responsible for the privacy policies, security, or content of those third-party websites. We recommend reviewing their privacy policies before providing them with personal information.

14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or applicable legal requirements.

Any updates will be posted on this page with a revised “Last Updated” date.

We encourage you to review this page periodically.

15. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us:

Website: https://madtro.com/
Email: support@madtro.com
Business Name: MADTRO
Country: India

By using our website, you acknowledge that you have read and understood this Privacy Policy.

Terms and Conditions
Last Updated: August 22, 2026

Welcome to MADTRO. By accessing or using our website, purchasing our products, or downloading digital products from our website, you agree to comply with these Terms and Conditions.

Please read these terms carefully before using our website.

1. About Our Website
Our website provides digital products that are made available to customers through electronic delivery, download links, email, or other digital methods.

We reserve the right to update, modify, or discontinue any product or service at any time without prior notice.

2. Use of Our Website
By using our website, you agree that you will:

Provide accurate information when placing an order.
Use the website only for lawful purposes.
Not attempt to interfere with or damage the website.
Not use our website to commit fraud or conduct illegal activities.
Not attempt to gain unauthorized access to our systems or accounts.
We reserve the right to restrict or terminate access to our website if we believe these terms have been violated.

3. Digital Products
All products sold on our website are digital products unless otherwise stated.

After a successful purchase, the product may be delivered through a download link, email, cloud storage, or another digital delivery method.

You are responsible for providing a correct and working email address when placing your order.

We are not responsible for delivery problems caused by incorrect information provided by the customer.

4. Product Usage and License
When you purchase a digital product from us, you receive a limited, non-exclusive, non-transferable license to use the product for your personal or permitted business use, unless otherwise stated on the product page.

Unless explicitly permitted, you may not:

Resell the original digital product.
Redistribute or share the product with others.
Upload the product to file-sharing websites.
Give away the product as a free download.
Claim the product as your own creation.
Repackage and sell the product without permission.
Use our products to create an unauthorized competing product or service.
Purchasing a digital product does not transfer ownership of the underlying intellectual property to you.

5. Payments
All prices displayed on our website are subject to change without prior notice.

Payment must be successfully completed before digital products are delivered.

We may use third-party payment providers to process transactions. We do not generally store complete payment card details on our own servers.

6. Refunds
Because our products are digital and may be accessed immediately after purchase, purchases are generally non-refundable, except in situations covered by our Refund Policy or where a refund is required by applicable law.

Please review our Refund Policy before making a purchase.

7. Intellectual Property
All content on this website, including but not limited to:

Text
Images
Graphics
Logos
Product designs
Videos
Website design
Digital products
Branding
is owned by or licensed to MADTRO, unless otherwise stated.

You may not copy, reproduce, modify, distribute, publish, or commercially exploit our website content or digital products without prior written permission.

8. Third-Party Links and Services
Our website may contain links to third-party websites, services, payment providers, cloud storage platforms, or other external services.

We are not responsible for the content, availability, security, or policies of third-party websites and services.

Your use of third-party services may be subject to their own terms and policies.

9. Product Descriptions
We make reasonable efforts to ensure that product descriptions, images, features, and other information displayed on our website are accurate.

However, we do not guarantee that all descriptions, images, or other information will always be completely accurate, current, or error-free.

If you have questions about a product before purchasing, please contact us.

10. Website Availability
We try to keep our website available and functioning properly. However, we do not guarantee that the website will always be available, uninterrupted, secure, or free from errors.

Temporary interruptions may occur due to maintenance, technical problems, hosting issues, or circumstances beyond our control.

11. Limitation of Liability
To the maximum extent permitted by applicable law, MADTRO will not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or digital products.

Our total liability relating to a purchase will generally not exceed the amount paid by the customer for the relevant product, except where applicable law requires otherwise.

12. Prohibited Activities
You may not use our website or products to:

Engage in unlawful activities.
Attempt to gain unauthorized access to our systems.
Distribute malware or harmful software.
Commit fraud.
Violate the rights of others.
Copy or redistribute our products without permission.
Circumvent security or access restrictions.
Abuse our website, payment systems, or customer support services.
13. Account Security
If our website allows you to create an account, you are responsible for maintaining the confidentiality of your login information.

You should not share your account credentials with others.

You are responsible for activities performed through your account unless the activity occurred due to circumstances outside your reasonable control.

14. Changes to These Terms
We may update these Terms and Conditions from time to time.

When changes are made, the updated version will be published on this page with a revised “Last Updated” date.

Your continued use of the website after changes are posted means you accept the updated terms.

15. Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with the applicable laws of India, unless otherwise required by applicable law.

Any disputes will be handled in accordance with applicable Indian laws and regulations.

16. Contact Us
If you have questions regarding these Terms and Conditions, please contact us:

Business Name: MADTRO
Email: support@madtro.com
Website: https://madtro.com/
Country: India

By using our website or purchasing our products, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.