We want our refund process to be transparent and straightforward.

Where an eligible order is voluntarily cancelled and the cancellation is accepted under this Policy, 70% of the eligible amount paid will be refunded.

The remaining 30% will be retained as a cancellation/convenience charge associated with order processing, payment handling, administrative costs and cancellation processing.

The applicable deduction will be disclosed to the customer as part of this Refund & Cancellation Policy before purchase.

Example: If the eligible amount paid is ₹1,000, the refund would ordinarily be ₹700 and ₹300 would be retained as the applicable cancellation/convenience charge.

When the 30% Deduction Does NOT Apply

The 30% cancellation/convenience charge will not be applied where a full refund is required under applicable law, including where appropriate because:

the customer is charged more than once for the same transaction;
the customer receives an incorrect, defective, damaged or materially misrepresented product where a refund is legally required; or
applicable consumer law otherwise requires a full refund or other remedy.
Refund Request

Refund requests should be submitted to [abchindustries@gmail.com] with the order number, registered email/phone number and reason for the request.

Once approved, refunds will generally be initiated to the original payment method. Actual credit times may vary depending on the bank, card network, UPI provider or payment processor.

Orders that have already been dispatched, delivered, opened or consumed may have different cancellation/return eligibility. Any restriction will remain subject to applicable consumer law.

We reserve the right to reject fraudulent, abusive or otherwise ineligible refund requests.


ABCH Industries

<p>​<strong>Carry Chacha Chawal – Biryani Ka Baap 5 KG Brown Rice</strong> packaging</p>

Gallery

This Privacy Policy explains how Carry Chacha चावल (“we”, “us”, “our”) collects, uses, stores and otherwise processes personal information when you use our Website.

Information We May Collect

Depending on how you use the Website, we may collect information such as:

Name
Email address
Phone number
Billing and shipping address
Order information
Transaction/payment status
Device and browser information
IP address
Website usage and analytics information
Customer-support communications

Payment credentials may be collected and processed directly by our payment service provider. We do not claim to store complete card or banking credentials unless we actually do so.

How We Use Information

We may process personal information to fulfil orders, process transactions and refunds, provide customer support, communicate order updates, prevent fraud, maintain Website security, improve our services, comply with legal obligations, and—with appropriate consent where required—send promotional communications.

Sharing of Information

We may share information with service providers where reasonably necessary to operate the Website, including payment processors, hosting providers, delivery/logistics partners, analytics providers and customer-support infrastructure.

We do not sell personal information to third parties.

Cookies

The Website may use essential cookies and, where implemented, analytics or advertising technologies. Where legally required, appropriate consent mechanisms will be provided.

Data Retention

Personal information will be retained only for as long as reasonably necessary for the purposes described in this Policy, including legal, accounting, fraud-prevention and dispute-resolution requirements.

Security

We use reasonable technical and organizational safeguards designed to protect personal information. However, no internet-based system can guarantee absolute security.

Your Rights

Depending on applicable law, users may have rights relating to access, correction, updating, deletion, withdrawal of consent and grievance redressal concerning their personal information.

Requests may be submitted to [abchindustries@gmail.com].

Changes

We may update this Privacy Policy periodically. The latest version will be displayed on this page together with its effective or last-updated date.

Contact

Business/Operator: ABCH Industries
Email: abchindustries@gmail.com
Address: 345, Nehru Nagar, Rewa, 486001, M.P., India 
Grievance/Privacy Contact: [Abhishek Choudhary/abchofficial@gmail.com, Rewa]

Welcome to Carry Chacha चावल (“Website”, “we”, “us”, or “our”). These Terms & Conditions govern your access to and use of this website and any purchases made through it.

By accessing this Website, creating an order, or completing a payment, you agree to these Terms & Conditions and our Privacy Policy, Refund & Cancellation Policy, and Shipping Policy.

1. Nature of the Website

Carry Chacha चावल is [Product of ABCH Industries]. [If applicable: This website is an independent/fan-made creative project and is not officially affiliated with, sponsored by, endorsed by, or operated by any creator or public personality referenced in its creative concept.]

2. Eligibility

You must be legally capable of entering into a binding contract under applicable law to place an order. Where required, minors should use the Website only under the supervision of a parent or legal guardian.

3. Products

We aim to display product descriptions, images, quantities, ingredients and other information accurately. Product images may be illustrative, and actual packaging or appearance may vary where expressly disclosed.

4. Pricing

All prices displayed at checkout are in Indian Rupees (INR) unless otherwise stated. Applicable taxes, shipping fees or other charges will be disclosed before payment wherever applicable.

5. Orders

Submission of an order does not necessarily constitute final acceptance. We reserve the right to reject or cancel an order where there is a pricing error, suspected fraud, payment failure, stock unavailability, delivery limitation or another legitimate reason.


6. Payments

Payments may be processed through third-party payment service providers. We do not directly store complete card or banking credentials where these are processed by the payment provider.

7. Delivery

Delivery estimates are estimates rather than guarantees unless expressly stated otherwise. Customers are responsible for providing complete and accurate delivery information.

8. Intellectual Property

Unless otherwise stated, the Website's original design, copy, graphics, branding and other original materials are protected by applicable intellectual-property laws. Third-party names, likenesses, trademarks and references remain the property of their respective owners.

9. Prohibited Use

Users may not misuse the Website, attempt unauthorized access, interfere with its operation, commit payment fraud, scrape protected content for unauthorized commercial use, or use the Website for unlawful purposes.

10. Limitation of Liability

To the maximum extent permitted by applicable law, we will not be liable for indirect or consequential losses arising from use of the Website. Nothing in these Terms excludes rights or liabilities that cannot lawfully be excluded.

11. Governing Law

These Terms are governed by the laws of India. Any jurisdiction clause should be subject to applicable consumer-protection laws.

12. Contact

Questions regarding these Terms may be sent to:

Email: abchindustries@gmail.com
Business/Operator: ABCH Industries
Address: 345, Nehru nagar, Rewa, 486001, M.P., India
